Tuesday, May 18, 2010
Kentucky and Ohio franchises combine efforts for Haiti
Six franchises in Ohio and Kentucky worked together to collect donations of clothing, food, medical supplies and more in support of Haiti relief efforts (Northern Kentucky; Dayton, Ohio; Hamilton West, Ohio; Hamilton East, Ohio; Butler County, Ohio; and Warren-Clermont, Ohio). Since February, these franchises have served as a drop-off point. They have collected hundreds of items and delivered them to Matthew 25 Ministries, which then shipped the donations to Haiti.
Monday, May 17, 2010
Tucson/NE, Ariz.
The American Cancer Society’s 2010 Jubilee Gala event committee sent the franchise a thank you letter for supporting the gala. The franchise transported items to and from the event location – services totaling $588:
“For 100 years the Society has proven its ability to save lives from cancer. More than 11 million survivors are alive today and will celebrate another birthday thanks to our efforts – and thanks to supporters like TWO MEN AND A TRUCK®.
On behalf of the American Cancer Society, thank you again for your dedication and participation. Working together, we can stop cancer.”
“For 100 years the Society has proven its ability to save lives from cancer. More than 11 million survivors are alive today and will celebrate another birthday thanks to our efforts – and thanks to supporters like TWO MEN AND A TRUCK®.
On behalf of the American Cancer Society, thank you again for your dedication and participation. Working together, we can stop cancer.”
Friday, May 14, 2010
Oakland/N, Mich.
The franchise received this thank-you letter for donating services to a local non-profit:
On behalf of HAVEN, I would like to extend our appreciation fo the services Patrick Howard and Jesse Parker provided for moving items out of our Farmington Hills office and relocating those items to our two other offices in Bingham Farms and Pontiac.
The movers were prompt, courteous and efficient, and were able to accommodate an unexpected power outage that left some of the rooms in our office completely dark. With the aid of just light from their cell phones, they still were able to disassemble the whiteboards from the walls and remove furniture from very tight quarters and kept the process completely on track!
In times of tight budgets, HAVEN truly appreciates the services that were provided at no cost to our agency – in our eyes that is priceless!
Darlene
On behalf of HAVEN, I would like to extend our appreciation fo the services Patrick Howard and Jesse Parker provided for moving items out of our Farmington Hills office and relocating those items to our two other offices in Bingham Farms and Pontiac.
The movers were prompt, courteous and efficient, and were able to accommodate an unexpected power outage that left some of the rooms in our office completely dark. With the aid of just light from their cell phones, they still were able to disassemble the whiteboards from the walls and remove furniture from very tight quarters and kept the process completely on track!
In times of tight budgets, HAVEN truly appreciates the services that were provided at no cost to our agency – in our eyes that is priceless!
Darlene
Tuesday, May 11, 2010
Movers for Moms
The Movers for Moms program had another successful year. Franchises across Michigan, in Conneticut, Ohio, Colorado, New York and North Carolina participated in the drive geared toward helping moms in need. In Michigan alone, it's estimated franchises collected more than 14,000 items.
The Michigan-based franchises created the charity campaign three years ago. Participating franchises host collections for the month of April and work with local schools and radio stations to promote the cause.
Below are links to different articles from across the country.
Bay City, Mich.
Grand Rapids, Mich.
Traverse City, Mich.
Metro Detroit, Mich.
Toledo, Ohio
Durham, N.C.
Denver, Colo.
The Michigan-based franchises created the charity campaign three years ago. Participating franchises host collections for the month of April and work with local schools and radio stations to promote the cause.
Below are links to different articles from across the country.
Bay City, Mich.
Grand Rapids, Mich.
Traverse City, Mich.
Metro Detroit, Mich.
Toledo, Ohio
Durham, N.C.
Denver, Colo.
Friday, May 7, 2010
Rocking it out in the south ...
Greenville, S.C.
This follow up e-mail came in after the customer submitted a positive reply card.
Hope you received my survey and remarks on a job well done. Thank you so much for all of your efforts.
Regards,
Bud
Gwinnett South, Ga.
Home Office received this letter from a happy customer near Atlanta, Ga.
Hello-
My name is Debra. I hired Two Men and A Truck April 23, 2010 to move a desk from one room in my home to another. This is the first time that I have utilized your company.
I would like to take a moment to let you know how professional everyone that I dealt with from your company was. First of all, I am no rookie with movers. I have done eight transcontinental relocations. Moving a family of five that far that many times give you some experience in knowing what makes movers good and what makes them poor. Your staff, from the moment of first contact was professional, knowledgeable, pleasant and very organized! I greatly appreciate the efficiency in which my call and request for service was handled. Additionally, the communication continued with a confirmation call a day before the move, and again the day of the move letting me know what time to expect the movers. And, as a very busy person myself, I can't tell you how I appreciated that the gentlemen were punctual! They demostrated a great work ethic and that is NOT a trait that I see often in this the region.
When the men arrived they were wonderful. They assessed the job and had all of the training and equipment necessary to do just what needed to be done. The job was estimated to take an hour and that is just what it was. It is a pleasure to do business with a company that stands behind age old principals that once made American companies great....just treat the customers right....."do unto others as you would have them do to you..." It is wonderful to have every contact with your company from Nikki on the phone to Keith and (oh dear, I can't recall his name but it rhymed with Keith) be a positive one!
I love to sing the praises of people for a job well done. Unfortunately, all too often, service employees do not even show up to do a job much less rise to the level of communication and expertise that your staff has. Keep up the good training! Keep rewarding your good employees for a job well done! It is so much easier to keep good staff than to find and train new people. If these three people, which I had contact with, did this excellent of a job on such a small job, I know they are doing an outstanding job on every job. Please do recognize them! They were wonderful! Thank you for such a positive experience.
A very satisfied customer,
Debra
Augusta, Ga.
Another happy customer contacted our Home Office Quality Control team ...
Sorry I have not responded before now.
My computer at work will not allow me to open your survey site.
The crew of 4 young men you sent to me were excellent. They were friendly, courteous, knowledgeable, professional, and were a pleasure to work with.
I would highly recommend them to anyone that needed assistance in moving.
I can’t remember all of their names but I believe that Damien, Adam, and possibly Cornelius were three of them; however, I think Cornelius may be wrong.
Thank you, and the young men for a job well done,
Randy
This follow up e-mail came in after the customer submitted a positive reply card.
Hope you received my survey and remarks on a job well done. Thank you so much for all of your efforts.
Regards,
Bud
Gwinnett South, Ga.
Home Office received this letter from a happy customer near Atlanta, Ga.
Hello-
My name is Debra. I hired Two Men and A Truck April 23, 2010 to move a desk from one room in my home to another. This is the first time that I have utilized your company.
I would like to take a moment to let you know how professional everyone that I dealt with from your company was. First of all, I am no rookie with movers. I have done eight transcontinental relocations. Moving a family of five that far that many times give you some experience in knowing what makes movers good and what makes them poor. Your staff, from the moment of first contact was professional, knowledgeable, pleasant and very organized! I greatly appreciate the efficiency in which my call and request for service was handled. Additionally, the communication continued with a confirmation call a day before the move, and again the day of the move letting me know what time to expect the movers. And, as a very busy person myself, I can't tell you how I appreciated that the gentlemen were punctual! They demostrated a great work ethic and that is NOT a trait that I see often in this the region.
When the men arrived they were wonderful. They assessed the job and had all of the training and equipment necessary to do just what needed to be done. The job was estimated to take an hour and that is just what it was. It is a pleasure to do business with a company that stands behind age old principals that once made American companies great....just treat the customers right....."do unto others as you would have them do to you..." It is wonderful to have every contact with your company from Nikki on the phone to Keith and (oh dear, I can't recall his name but it rhymed with Keith) be a positive one!
I love to sing the praises of people for a job well done. Unfortunately, all too often, service employees do not even show up to do a job much less rise to the level of communication and expertise that your staff has. Keep up the good training! Keep rewarding your good employees for a job well done! It is so much easier to keep good staff than to find and train new people. If these three people, which I had contact with, did this excellent of a job on such a small job, I know they are doing an outstanding job on every job. Please do recognize them! They were wonderful! Thank you for such a positive experience.
A very satisfied customer,
Debra
Augusta, Ga.
Another happy customer contacted our Home Office Quality Control team ...
Sorry I have not responded before now.
My computer at work will not allow me to open your survey site.
The crew of 4 young men you sent to me were excellent. They were friendly, courteous, knowledgeable, professional, and were a pleasure to work with.
I would highly recommend them to anyone that needed assistance in moving.
I can’t remember all of their names but I believe that Damien, Adam, and possibly Cornelius were three of them; however, I think Cornelius may be wrong.
Thank you, and the young men for a job well done,
Randy
Thursday, May 6, 2010
Lansing, Mich.
A happy customer e-mailed Executive Vice President Jon Sorber:
Jon, just wanted to drop you a line about your company. I have a buddy that had to move due to circumstances beyond his control. He had to move this last Saturday and I was unavailable to help. I called the Lansing office Friday at 10:00am to find our availability. Not only did they move him by 11:30 Saturday morning, they couldn't have been nicer or more professional. Kudos to you and your organization! They were great!
John
Jon, just wanted to drop you a line about your company. I have a buddy that had to move due to circumstances beyond his control. He had to move this last Saturday and I was unavailable to help. I called the Lansing office Friday at 10:00am to find our availability. Not only did they move him by 11:30 Saturday morning, they couldn't have been nicer or more professional. Kudos to you and your organization! They were great!
John
Tuesday, May 4, 2010
Tucson/NE, Ariz.
The American Cancer Society’s 2010 Jubilee Gala event committee sent the Tucson/Northeast, Ariz. franchise a thank you letter for supporting the gala. The franchise transported items to and from the event location – services totaling $588.
“For 100 years the Society has proven its ability to save lives from cancer. More than 11 million survivors are alive today and will celebrate another birthday thanks to our efforts – and thanks to supporters like TWO MEN AND A TRUCK®.
On behalf of the American Cancer Society, thank you again for your dedication and participation. Working together, we can stop cancer.”
“For 100 years the Society has proven its ability to save lives from cancer. More than 11 million survivors are alive today and will celebrate another birthday thanks to our efforts – and thanks to supporters like TWO MEN AND A TRUCK®.
On behalf of the American Cancer Society, thank you again for your dedication and participation. Working together, we can stop cancer.”
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