Wednesday, January 25, 2012

Auburn/Kent, Washington

We recently received a handwritten thank you letter:

"The two men you sent out to move us were both polite and respectful of all our family's possessions. I am so glad I chose your company over the other twelve I could have selected. We received exceptional service and will refer you to all of our friends."

Sincerely,
MS

Wednesday, December 14, 2011

West Palm Beach, Fla.

An exhilarating thank you letter was sent to the marketing manager at Home Office in Lansing, Michigan. The managers from the TWO MEN AND A TRUCK® location in West Palm Beach, Florida oversaw a move that left the customer impressed with the services. The thank you card read:

All companies, especially those in the moving business, hold themselves out to be the best in the business. Of course, they are not. However, your company is.


We have just completed our move under the guidance of Jim and Shauna Bledsoe, who provided exemplary service in all ways.

We dreaded the day when their people would show up to begin our move. However, upon completion of our move, every promise was kept.



Because of the careful and professional packing, not one item was out of place or broken. Jim and Shauna's personal attention to detail was beyond our expectations.


Thank you for doing exactly what your company states it will do.


Sincerely,


Gerald R. F.

Wednesday, November 30, 2011

Tulsa, Okla.

Customers Otto and Eva wrote a thank you letter to the TWO MEN AND A TRUCK® location in Tulsa, Oklahoma. The movers lived up to the Core Values during the interstate move and preserved the integrity of the customer's belongings.


"We were extremely pleased with all services rendered in our move from Tulsa, Oklahoma to Tyler, Texas. The two men who moved us appeared early in both locations, analyzed the situation, and began to work. They stayed on task until we were moved. They were polite and careful with our possessions. They even arrived in our apartment with three pieces of Styrofoam, approximately 6' by 10' wide, unbroken. How's that for gentle handling! We learned of your company through referral and will refer others to you."


Thanks,


Otto and Eva


Thanks for writing in, Otto and Eva!

Friday, November 11, 2011

Pinellas County, Fla.

The TWO MEN AND A TRUCK®  location in Pinellas County exceeded expectations and lived the  Core Values during a business move. The customer was so satisfied, that he wrote a thank you letter two months after the move in response to a survey sent one day after the move. It reads:

"I haven't used this e-mail address for quite some time--I just realized that you sent me the survey after the move. I used your location in Palm Harbor to move cabinets for my business. I have to say that the movers they sent me were the most courteous and professional guys I have ever worked with. Thanks for all the help, I'll be calling again soon!"

-Wes N.

Wednesday, November 2, 2011

North Fulton, Georgia

The TWO MEN AND A TRUCK® location in North Fulton, Ga., received a thank you letter from a very satisfied customer. The North Fulton crew did an amazing job at living the Core Values and put the customer first. They set a great example for the moving industry. This is what the letter read:


"I thought the service provided was exceptional from start to finish, including the schduling by Courtney and Pam, to the actualy move by Damon, Mark, and Levi. The crew had a great attitude, was very professional, and worked efficiently. The truck was very clean. It was clear that everyone at this franchise is diedicated to excellence and providing excellent customer service"
-Karen

Monday, October 17, 2011

Redding, California

The TWO MEN AND A TRUCK® location in Redding, Calif., received a thank you letter from a returning customer. After using the company multiple times, she let them how how thankful she is. This is what she wrote:


"I had TWO MEN AND A TRUCK® move me on October 1, 2011. It was the third time they moved me and I would not consider using anyone else. I, like many folks, have had horrible disasters with moving companies. You are the first to be dependable, professional, caring, and absolutely Olympian in your efforts to move me efficiently. So once again...a really good experience. Not that I want to move again...but I will be back next time"


Thanks,
Vicki R.