An exhilarating thank you letter was sent to the marketing manager at Home Office in Lansing, Michigan. The managers from the TWO MEN AND A TRUCK® location in West Palm Beach, Florida oversaw a move that left the customer impressed with the services. The thank you card read:
All companies, especially those in the moving business, hold themselves out to be the best in the business. Of course, they are not. However, your company is.
We have just completed our move under the guidance of Jim and Shauna Bledsoe, who provided exemplary service in all ways.
We dreaded the day when their people would show up to begin our move. However, upon completion of our move, every promise was kept.
Because of the careful and professional packing, not one item was out of place or broken. Jim and Shauna's personal attention to detail was beyond our expectations.
Thank you for doing exactly what your company states it will do.
Sincerely,
Gerald R. F.
Wednesday, December 14, 2011
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