The Little Rock location of TWO MEN AND A TRUCK® recently received this e-mail from a satisfied customer thanking the franchise for a great move.
I would love to write a testimonial on TWO MEN AND A TRUCK®! This last week, Brooke, my daughter, moved from Fayetteville, Arkansas, back to Little Rock after ten years. I normally would have to go up and help her move, but when she told me that she had contracted with TWO MEN AND A TRUCK®, I felt such a relief. The packers were very professional and helpful. The boxes were more than adequate and nothing was broken, upon arrival.
I commend you for running such a great operation and will certainly use you again and will tell others.
God Bless the TWO MEN AND A TRUCK®!
Margaret
Monday, August 16, 2010
Friday, August 13, 2010
Florida
The Pinellas, Fla. franchise of TWO MEN AND A TRUCK® recently received a phone call from a customer whose move went off without a hitch. The caller had this to say:
I've never had a move go so well. The team was great! They were professional and polite. The last names of the movers were Meyers, Wright and Brown and they were fantastic.
Thanks,
Sammie
The Jacksonville, Fla. franchise also recently received a Reply Card from a customer who thank the location for a job well done.
To whom it may concern:
Mell and Melvin are the best movers we have ever had - and we've moved dozens of times in the past 40 years. Our most recent move promised to be the toughest of all. We were relocating my parents from one assisted living facility to another. because of dad's dementia, we couldn't begin packing until the day of the move; because mom had a last-minute doctor's appointment, Mell and Melvin ended up doing all the packing while dad, his nurse, the dog and I talked about "the big yellow house" and the new "bedrooms" dad and mom were moving to. By the time my husband arrived with mom, Mell and Melvin had packed and moved nearly everything to the truck.
When dad asked, "Will they move me next?" We said, "Yes" and Mell and Melvin stopped their packing and loading to make the first of two trips to mom and dad's new home. They moved dad's things into a memory care room and the other things into mom's assisted living room in the same building. Then they drove back to finish the packing and loading at the first location. Getting the job done required two trips between the two facilities, and in spite of the challenges of: (1) broken elevators at the first facility during most of the day, which meant walking about a mile out of the way to get furniture to the truck; (2) having to interrupt packing to make a trip to offload dad's things and then returning to pack and load more; and (3) mom and dad's fluffy, friendly, but barky little white dog giving us orders most of the day, Mell and Melvin never showed any frustration. They remained calm, careful, considerate, and compassionate, hour after hour, completing a move that lasted nearly twice as long as we had estimated.
The split move - one location in the first facility (elevators there) to two in the second facility (both on the first floor; one in a lockdown unit) - was hard enough, but at the end of it, we still had excess furniture and boxes, so we asked Mell and Melvin to move them into a newly contracted storage unit at a third location. No problem for these two supermen who remained sincerely committed to getting the job done; both worked flat out, with no breaks. It was getting dark by the time they finished at the storage facility. Mell and Melvin handled my parents' precious possessions with care and respect. That meant so much to us. Everything arrived in perfect condition. What my husband and I expected to be a very difficult day for our family, both physically and emotionally, was instead a very happy one. We will always remember Mell and Melvin for their kindness. You are fortunate to have such men to represent your company. I have already told the managers of the storage facility and the new assisted living facility about our excellent experience; and I have mentioned your company and Mell and Melvin by name. If anyone ever asks for a referral, you know which company and which men will get the highest praise and best recommendations from us.
Sincere thanks,
Sharon
I've never had a move go so well. The team was great! They were professional and polite. The last names of the movers were Meyers, Wright and Brown and they were fantastic.
Thanks,
Sammie
The Jacksonville, Fla. franchise also recently received a Reply Card from a customer who thank the location for a job well done.
To whom it may concern:
Mell and Melvin are the best movers we have ever had - and we've moved dozens of times in the past 40 years. Our most recent move promised to be the toughest of all. We were relocating my parents from one assisted living facility to another. because of dad's dementia, we couldn't begin packing until the day of the move; because mom had a last-minute doctor's appointment, Mell and Melvin ended up doing all the packing while dad, his nurse, the dog and I talked about "the big yellow house" and the new "bedrooms" dad and mom were moving to. By the time my husband arrived with mom, Mell and Melvin had packed and moved nearly everything to the truck.
When dad asked, "Will they move me next?" We said, "Yes" and Mell and Melvin stopped their packing and loading to make the first of two trips to mom and dad's new home. They moved dad's things into a memory care room and the other things into mom's assisted living room in the same building. Then they drove back to finish the packing and loading at the first location. Getting the job done required two trips between the two facilities, and in spite of the challenges of: (1) broken elevators at the first facility during most of the day, which meant walking about a mile out of the way to get furniture to the truck; (2) having to interrupt packing to make a trip to offload dad's things and then returning to pack and load more; and (3) mom and dad's fluffy, friendly, but barky little white dog giving us orders most of the day, Mell and Melvin never showed any frustration. They remained calm, careful, considerate, and compassionate, hour after hour, completing a move that lasted nearly twice as long as we had estimated.
The split move - one location in the first facility (elevators there) to two in the second facility (both on the first floor; one in a lockdown unit) - was hard enough, but at the end of it, we still had excess furniture and boxes, so we asked Mell and Melvin to move them into a newly contracted storage unit at a third location. No problem for these two supermen who remained sincerely committed to getting the job done; both worked flat out, with no breaks. It was getting dark by the time they finished at the storage facility. Mell and Melvin handled my parents' precious possessions with care and respect. That meant so much to us. Everything arrived in perfect condition. What my husband and I expected to be a very difficult day for our family, both physically and emotionally, was instead a very happy one. We will always remember Mell and Melvin for their kindness. You are fortunate to have such men to represent your company. I have already told the managers of the storage facility and the new assisted living facility about our excellent experience; and I have mentioned your company and Mell and Melvin by name. If anyone ever asks for a referral, you know which company and which men will get the highest praise and best recommendations from us.
Sincere thanks,
Sharon
Thursday, August 12, 2010
Las Vegas, Nev.
The Las Vegas North location of TWO MEN AND A TRUCK® recently received this e-mail from a sastisfied customer.
The men were wonderful. I will give them a 10!!!!!! I have used TWO MEN AND A TRUCK® in Florida also and I will recommend it to anyone who needs to move.
Cindy
The men were wonderful. I will give them a 10!!!!!! I have used TWO MEN AND A TRUCK® in Florida also and I will recommend it to anyone who needs to move.
Cindy
Tuesday, August 10, 2010
Jackson, Mich.
Kudos to the Jackson, Mich., franchise on great feedback from a recent customer:
On Tuesday, August 3, 2010, we had the privelege as a family to have a move accomplished by two of your employees, Chance and John.
Please allow me a moment to share with you the extreme amount of satisfaction we had in working with these two men. Their professionalism, courteous and proficient manner were greatly appreciated from the beginning to end of our time with them.
It did not stop in their contact with us; they were applauded by the care facility staff that they moved our father into on that day. I was taken aside by the director and told that they were two of the nicest movers they had seen there.
Thank you for such a positive experience with your company.
Sincerely,
Debbie
On Tuesday, August 3, 2010, we had the privelege as a family to have a move accomplished by two of your employees, Chance and John.
Please allow me a moment to share with you the extreme amount of satisfaction we had in working with these two men. Their professionalism, courteous and proficient manner were greatly appreciated from the beginning to end of our time with them.
It did not stop in their contact with us; they were applauded by the care facility staff that they moved our father into on that day. I was taken aside by the director and told that they were two of the nicest movers they had seen there.
Thank you for such a positive experience with your company.
Sincerely,
Debbie
Friday, August 6, 2010
Ann Arbor, Mich.
Congratulations Ann Arbor team!
All:
Chris and Brian did an absolutely exemplary job on my move, 7/16/2010. You missed an opportunity to videotape the event and show it to your new hires as a training video. They were scheduled to arrive between 12 and 2PM, and Chris called me at 1230 to ask my permission to eat before they came. That’s how the professionals do it. Of course I said they could.
They arrived about an hour later, and these guys had limitless energy- even though I was their second move of the day, they were running up the stairs. RUNNING! I thought at first they were just catching their second wind or showing off, but they kept doing it. I was also taking a few boxes out of my apartment at the time, and they never gave the least hint that they thought I was a nuisance. They never made a single negative comment, they answered every question like experts, explained the bill clearly, described how they were going to care for my leather furniture and my flat screen, and then did exactly what they said. Two Men kept every promise they made, and exceeded my expectations.
It’s been 3 weeks and I’m still almost gushing about it.
David
All:
Chris and Brian did an absolutely exemplary job on my move, 7/16/2010. You missed an opportunity to videotape the event and show it to your new hires as a training video. They were scheduled to arrive between 12 and 2PM, and Chris called me at 1230 to ask my permission to eat before they came. That’s how the professionals do it. Of course I said they could.
They arrived about an hour later, and these guys had limitless energy- even though I was their second move of the day, they were running up the stairs. RUNNING! I thought at first they were just catching their second wind or showing off, but they kept doing it. I was also taking a few boxes out of my apartment at the time, and they never gave the least hint that they thought I was a nuisance. They never made a single negative comment, they answered every question like experts, explained the bill clearly, described how they were going to care for my leather furniture and my flat screen, and then did exactly what they said. Two Men kept every promise they made, and exceeded my expectations.
It’s been 3 weeks and I’m still almost gushing about it.
David
Tuesday, August 3, 2010
Appleton, Wis.
The Appleton franchise of TWO MEN AND A TRUCK® recently received this e-mail from a satisfied customer thanking the team for their kind, considerate and quick-paced move.
Sir or Madam of TWO MEN AND A TRUCK®:
I am writing to report my positive feedback and satisfaction with the professionalism of both your company and excellent movers. My mother and I both used your services for our moves on March 28 and were scheduled by Debbie (who was also kind, helpful and patient). We are very pleased with your services and the way our move was handled smoothly. Your workers went out of their way to be helpful and courteous. I would also like to put a special word in for Mike, who handled things excellently and went out of his way to make sure things were secure and properly done. His excellence and dedication should be noted and applauded. We are very happy we choose your company for our move and will definitely use your services again in the future, as well as recommend your company highly to others! Thank you so much for your excellent service.
Sincerely,
Tara
Sir or Madam of TWO MEN AND A TRUCK®:
I am writing to report my positive feedback and satisfaction with the professionalism of both your company and excellent movers. My mother and I both used your services for our moves on March 28 and were scheduled by Debbie (who was also kind, helpful and patient). We are very pleased with your services and the way our move was handled smoothly. Your workers went out of their way to be helpful and courteous. I would also like to put a special word in for Mike, who handled things excellently and went out of his way to make sure things were secure and properly done. His excellence and dedication should be noted and applauded. We are very happy we choose your company for our move and will definitely use your services again in the future, as well as recommend your company highly to others! Thank you so much for your excellent service.
Sincerely,
Tara
Monday, August 2, 2010
Polk County, Fla.
The Polk County franchise of TWO MEN AND A TRUCK® received this e-mail from a customer who had fallen on hard times and thanked her movers for a move well done.
I moved from New York to Lakeland, Fla. Things haven't been great due to the economy and I lost my home. I didn't know who could move me -- through word of mouth I found TWO MEN AND A TRUCK® in Lakeland. I thought: I will try them. They are very responsible and fast and respectful, even their appearance is good as they come to the home. I am very picky with that because you never know who you will get!!!! I just took this time to thank you for this company and hope that it continues its professional courtesy and caring for customers’ items when transporting personal items since its all I have for now. Thank you. I have used you for the past four years and I look forward for more, thank you.
Marlene
I moved from New York to Lakeland, Fla. Things haven't been great due to the economy and I lost my home. I didn't know who could move me -- through word of mouth I found TWO MEN AND A TRUCK® in Lakeland. I thought: I will try them. They are very responsible and fast and respectful, even their appearance is good as they come to the home. I am very picky with that because you never know who you will get!!!! I just took this time to thank you for this company and hope that it continues its professional courtesy and caring for customers’ items when transporting personal items since its all I have for now. Thank you. I have used you for the past four years and I look forward for more, thank you.
Marlene
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