More postive feedback

Home Office recieved these e-mails in addition to positive e-reply cards:

I do not generally respond to feedback and survey requests. However, since the movers did a good job and expressed that it was important to them, I am replying to your email. I was pleased with their work. I do plan to recommend your company to a coworker.
Thank you,


Diana


***

The move to 14A Southwoods on Dec 17th was great - your guys were the best. Thank you.

Jo Ann

Albuquerque, New Mexico

The Home Office Quality Control team recently recieved a thank-you letter from the Rape Crisis Center of Central New Mexico regarding the Albuquerque, New Mexico franchise team.

The RCCCNM works with survivors of sexual violence. It provides free counseling, support and advocacy services to survivors, family emembers and loved one as well as community education in Bernalillo, Sandoval, Torrance and Valencia counties.

The TMT Albuquerque team moved the RCCCNM offices free of charge after the organization approached the franchise for a bid.

KC Quirk, executive director, wrote:

"Not only did TWO MEN AND A TRUCK move our entire organization but they supplied the boxes, came early and moved IT equipment and on a separate day helped us move already existing furniture in the new facility.

... It is difficult to express the depth of gratitude and humilty I feel for having been given this huge gift! We at the Rape Crisis Center are accustomed to scraping by; often being left to our own devices to make things happen, but in this case ... our burden was so greatly reduced by the thoughtful, committed response we recieved from Eric (Misic) and Company."

Working with charities across the country ...

Sylvania Area Family Services wrote to the Toledo, Ohio, location to thank the franchise for donating money toward school supplies. SAFS assists individuals and families to meet their essential daily needs and help them work toward a more productive future.

The Louisville/W, Ky., location received a thank-you letter from the Fern Creek Community Association and Chamber of Commerce. The franchise supported the Business Expo & Job Fair and it “was a huge success.”
Catholic Charities wrote to the Louisville/W, Ky., franchise to thank it for the “good work and many hours” given to the organization so far in 2009. It plans to honor volunteers at a special appreciation celebration in 2010.

The Bay Area Women’s Center sent a letter to the Bay City/Midland/Saginaw, Mich., franchise to thank it for donating services. A team of three movers helped complete the final stage of transferring the Sexual Assault Nurse Examiner program to their building.

The Omaha, Neb., franchise received a thank-you letter from the Partnership for Our Kids organization for its assistance with their bike delivery.

Willimington, N.C.

The TMT in Willmington teamed up with the community to help collect bikes for kids.

Norwalk, Conn.

Our Home Office Quality Control Team received this great e-mail from a Connecticut customer ...

I usually don't write reviews but I really have no choice.

I believe that good service has a right to be highlighted.
My daughter had Two Men and a Truck move her belongings from Norwalk CT to downtown Manhattan on Monday, November 30.
George, Maurice, and Chris were our movers.
These gentlemen were superb in every way.
They were courteous and totally customer orientated.
They moved my daughter's furniture quickly and without a blemish on the furniture nor in either apartment space.
Even in New York City they were impressive. They treated all of the apartment management team and any tenants in a courteous and professional fashion.
There were no flaws in any of their activities.
I will definitely recommend them and Two Men and A Truck to anyone needing excellent and efficient movers.
Thanxs for a great experience.
Tony

Customer compliments

From customers who recently completed reply cards ...

Everything went great! This was the second move you did for me and I would use you again.

D. A.

***

Dear Mr. Sorber,

I just hired your company to move a large desk and credenza through your Lansdale, Montgomery Couny office. Sarah Clark was very polite and helpful over the phone and the three young men who came out were fabulous. It was a very big desk that had to be fit into a small door and they managed it quite well!  They were very polite and helpful and I really appreciate the great service for such a small job. I am in the art and antiques business and would definitely use your company again.

Thank you,
Robyn

***

Just a quick note to tell you my move could not have been any better unless they actually unpacked and put everything away!!

Curtis had remembered me from a previous move three years ago as well as my boyfriend who he moved probably five years ago! Both men were very courteous and hard working. I always recommend your company. Money well spent.

Thank you,
Christa

Springfield, MO

The Springfield, Mo., franchise recently helped deliver 4,000 brand new coats to The Victory Mission. The coats were donated by a local business and the TWO MEN AND A TRUCK® location volunteered its services to deliver them to the mission's warehouse.

The director of the mission then treated the team to lunch at their trade school cafe, The Cook's Kettle – a program that helps enrollees achieve their certification to go into the culinary arts!

"It was a great experience and we hope to assist them more in the future," said Grant Hornbuckle, general manager.

Wilmington, N.C.

A thank-you letter was sent to the Wilmington, N.C., franchise this past summer on behalf of the New Hanover County Department of Aging:

Dear proprietors of Two Men and a Truck,

On behalf of the Staff Members of the New Hanover County Dept. of Aging and the Seniors of our county, I wish to express my sincere gratitude for your participation in the WECT Fran's Fans project. Your company did a highly commendable job with the delivery of over 300 fans to the Dept. of Aging. Due to your prompt delivery of these fans, we were able to provide them to the seniors who were waiting at our door the day after the collection. The weather has already been unbearably hot for the seniors, and the fans are being distributed rapidly. Without your assistance, this project would not go as smoothly as it does. Thank you for your highly valued community service.

– Gayle, social worker

Milwaukee, Wis.

This letter was recently sent to the location in West Allis, Wis.

It was truly a pleasure working with your company. The movers were prompt, extremely efficient and friendly. We were a bit concerned because we needed furniture moved to three locations. The whole process went very well. You were my first point of contact in the Customer Service area. I also spoke to Jessica. Both of you were knowledgeable, professional and friendly. Thank you for relieving the stress from our lives on that hectic day. We will be happy to use your services again. Great job!


Sincerely,
Colleen 

Greensboro, N.C.

The Greensboro, N.C., franchise donated many hours to an Extreme Home Makeover project in their community. Read more here.

Keeping customers satisfied ...

Two  more e-mails that came in with the reply card surveys ...

I have already expressed my experience with TWO MEN and a TRUCK, it could not have been any better and plan on only using TWO MEN and a TRUCK in the future in addition to sharing my positive experience with anyone whose in need of a moving company.

Thank you
Cherie

***
 
I can't begin to tell you how pleased we were with all your people and your service. Feel free to use us as a reference.

Grady

Willmington, N.C.

A customer of the Willmington office just e-mailed this to the corporate headquarters after receiving our reply card survey ...

I am in the midst of some huge work right now, and little time for surveys, however you folks did a decent job. Tricia, here at the Wilmington office off Hwy. 421 was particularly wonderful. She deserves many kudos!

Thank you,
Nancy 

Hollywood/Ft. Lauderdale, Fla.

A thank-you note from a customer who used the Hollywood/Ft. Lauderdale, Fla., franchise ...

Attention:

I would like to take this opportunity after the dust has settled to let you know how pleased we are with the service that was provided during our moving day on Oct. 29th.

I would like to commend your employees for their high level of professionalism and service that they provided. If you have some kind of compensation for your employees, I feel that the following persons should be recognized:

Phillip Warren- who originally came out to coordinate the estimate and organize the move.

The Movers:
Chad-Josh-Richard-and Devlou (not sure if I spelled the last one correctly).

We had used your company once before last year in Ft. Lauderdale, and had been quite pleased with the work and service provided, which by the way was the reason why decided to use your services again, but this time your movers went far and beyond their call of duty. They never said to me, we can't, but yes, we can! Even when they arrived at the new office and were confronted with the difficulty of using a ramp heading downward and small elevators, their professionalism and expertise were impeccable.

It is refreshing to know in this day and age where customer service has fallen to the wayside, that there are still employees and companies that go the extra mile for their customers.

I commend them and your company for the excellent job! Well done! Our recommendation for the use of your services will be extended to others for their moving needs. (By the way, we have another office to move sometime next year in Boca, so we will be calling your company again) Thank you for making a difficult task be totally worry free!

Teresa
Hollywood/Ft. Lauderdale, Fla.  

Kansas City, Mo.

Correen, a customer of the Kansas City, Mo., franchise wrote to our Home Office to find out if there was a way to let her movers know how fantastic they were on her move ...

Thank you so much. I must say I have never seen three men work ((James Kirkwood, Deshawn Rooney and Ronald Munson) that hard in my entire life. We had 24 years of stuff to move and some of the furniture was very heavy. They were workers and very polite and professional too. I would highly recommend your company because of these three men. Our sod was not down yet and it had rained in Missouri for 2 weeks straight they had to use our stairs and carry all of that down. Could you please forward me their names so I can write a fantastic letter about them and also fill out the survey too?

Thanks so much,


Correen
Kansas City, Mo.

Lansing, Mich.

The Lansing office of TWO MEN AND A TRUCK, and the company's international headquarters, supports the Lansing-area Haven House.

Buy the TAILGATING ON THE BANKS OF THE RED CEDAR cookbook and help them better support homeless families from the Mid-Michigan community. E-mail Shela E. Motley at semotley@comcast.net with any questions.

Madison, Wis.

The Madison, Wis. franchise is doing its part to help out the community but volunteering for a local food drive. For more information, click here.

Florence, Ky.

Customer service representatives, movers and drivers from the Northern Kentucky location created a "Haunted Truck" for the Fall Festival, Oct. 16. The event was held at Sherman Elementary School. Two trucks were parked side-by-side. And the team used moving pads to create a maze filled with strange sights and sounds. The Haunted Truck proved to be one of the most popular activities at the festival.

Bay City/Saginaw, Mich.

The Bay Area Women’s Center sent a letter to the Bay City/Midland/Saginaw, Mich., franchise to thank it for donating services. A team of three movers helped complete the final stage of transferring the Sexual Assault Nurse Examiner program to their building.

Fort Collins, Colo.

Saint Joseph Catholic Church and School wrote to the Fort Collins, Colo., location to say thanks for again saving the day. The franchise moved furniture, as well as a piano and organ, to help the school prepare for the upcoming school year. The principal said, “I don’t know how we would have accomplished this project without your help.”

South Bend, Ind.

Franchisee Dave Hunt has volunteered to wear high-heeled shoes to increase awareness on domestic violence.

St. Joseph, Mich.

The Lakeshore, Mich. location was recently recognized in a Letter to the Editor in The Herald Palladium.

Here's the letter:

Movers' kindness helped during difficult time
Editor,
A big thank you to Two Men and a Truck. On short notice the company helped us relocate one of our Hospice at Home patient's household goods. Its swift response and gracious help turned a difficult situation around.

Completing the move as a charity move, at no cost to the patient, was a true blessing.

The level of care and commitment it has for our community is obvious.

Richard Grom
Life is Precious Program Coordinator
Hospice at Home

Charlotte, NC

Check out this news story about the Charlotte, N.C., francise helping move donated appliances.

West Palm Beach, Fla.

Check out this blog that recognizes Janelle and Joel Dowley's committment to giving back to the West Palm Beach community.

Traverse City, Mich.

Team TC working with their business neighbors to spread the warmth ...

Mary Ellen Sheets

Happy Birthday to Founder Mary Ellen Sheets who made giving back to the community a way of life for TWO MEN AND A TRUCK.

In her first year, Sheets profited only $1,000. And even though she could have used the money, she decided to give $100 donations away to 10 different local charities.

She has continued donating to the same 10 charities every year she’s been in business. Sheets is a longtime supporter of many organizations including Habitat for Humanity, United Way of America and the YMCA.

The system contines to donate 10 cents of every move to the American Cancer Society. Since its inception, more than $350,000 has been given for cancer research.

Charlotte, N.C.

The Charlotte office participated in the Lake Norman Touch-A-Truck event  Oct. 4 to benefit “Addie’s Cure” for the prevention of Lung Cancer. Truckie made quite a quite a few children happy -- about 3,500!

National support

Many of our franchises are selling pink boxes to support breast cancer research. A portion of the cost is then donated to a local cancer charity in each community. Ask your local TMT customer service representative how you can buy them!

Call 1-877-263-6444 or go to http://www.twomen.com/.

Durham, N.C.

The moving team ... Movers Antoine Thompson (far left) and Carlton Morrison (center) of Durham, N.C., were recognized by their community for helping save the lives of a mother and child trapped in a buring car after an auto accident. They recently visited Home Office after moving a family from North Carolina to the Lansing, Mich. They are here with Jon Sorber, executive vice president, Hector Espinoza, Durham mover, and Melanie Bergeron, chair. Read more about Thompson's and Morrison's heroic efforts by visiting http://www.twomenandatruck.com/.

Check out this post from a happy customer ...

Bay City, Mich.

A huge fist bump goes to the Bay City/Saginaw, Mich., team who not only provide amazing service, but are also incredibly honest.

Bay City customers recently stopped CEO and President Brig Sorber at a high school football game in Okemos, Mich., about the incredible experience.

Sorber said the customers "raved" about the movers and how great they were to their parents as they moved into the next phase in their lives.

"They went went on and on,'' Sorber said. "To top it off, they said they got a call from the office to tell them they were accidently overcharged $24 and that a check would promptly be sent to them. The guy looked at me and said, 'Are you kidding me? Honest and hard working? We will NEVER use anyone else.'''

Sorber said he wasn't surprised to hear such fantastic news about the Bay City location.

Giving back cross country

Congratulations to everyone!

Love INC wrote to the Waterford, Mich., location to thank the team for helping move donated furniture. They wrote in the letter, “We are so grateful for your generation donation of transportation and manpower. Your generosity has helped us continue our ministry to the poor of Oakland County.”

Minneapolis/SW, Minn., franchise customers sent a letter thanking movers Dan Cater and Kevin Koch for behaving professionally. They said Dan and Kevin were totally enjoyable to work with and they would recommend the company to others.

A Lansing, Mich., franchise customer e-mailed to thank movers Ryan Weitzel, Brent George and Cody Averill for being easy to work with and very careful with their goods. They said everyone involved with the move did a great job and are to be commended. They intend to use them in the future if they need to move again.

The Brownstown, Mich., franchise received feedback from a customer who e-mailed to say her move was a very positive experience. She said her movers Eric Blankenship and Abe Fisher were incredibly polite, professional and efficient, and they would be an asset to the company as trainers for new employees.

An Asheville, N.C., franchise customer e-mailed to thank movers Dwayne Brinkley and Luther Watts for helping her move a piano. She said they were professional and did a wonderful job. The customer plans to recommend the company to anyone that needs moving services.

God’s Helping Hands of Mecosta County, Wayland Area Christian Neighbors Food Pantry, Inc., and the North End Community Ministry sent letters to the Lakeshore, Mich., franchise to thank them for delivering for the Food for Families Program. One letter said, “We applaud your dedication for helping us achieve our goal of assisting the poor and needy in our communities.”

A repeat customer e-mailed to say he has used the TWO MEN AND A TRUCK® approximately six times in the last five years and has always been very happy with the service. The last few moves he has requested Jeff Sweigart from the Pittsburgh/SW, Pa., franchise, who he says is terrific. He was also happy with Dave Feden and Tyree Green from the last move. This customer intends to continue using the company in the future.

Customers of the Delaware South franchise e-mailed to thank movers Carl Matthews and Dwayne Herron for being quick, timely and thorough. They said the team was polite and professional. The customers would be pleased to hire the franchise again.

Dearborn, Mich.

The Dearborn, Mich. franchise location worked with their local police to help move a family who were unable to move themselves.

Lansing, Mich.

Pictured left to right: Chair Melanie Bergeron, Founder Mary Ellen Sheets, Execuitve Vice President Jon Sorber, Lansing Mayor Virg Bererno and CEO and President Brig Sorber

The new Lansing, Mich., franchise is featured on the WLNS Web site for opening a newly renovated office. The $2 million project used only Michigan vendors. The Lansing franchise donated more than 450 hours to charity last year alone.


Founder Mary Ellen Sheets said the company wanted to reinvest in Michigan.

Springfield, Mo./Washington, D.C.

Franchisee Tom Hornbuckle (Springfield, Mo., Bentonville, Ark., Little Rock, Ark., Tulsa, Okla.) was recently named Franchisee of the Year through the International Franchise Association. The award was given to him at an IFA event held in Washington, D.C. A special congratulations to Tom and his team for their committment to the system and to living the core values.

Tom is pictured here with Congressman Roy Blunt.  to discuss issues effecting businesses across the country.

Lansing, Mich.

Executive Vice President Jon Sorber was asked to serve another term on the Michigan Chamber of Commerce. This is a volunteer board that works to boost Michigan. Yes, Michigan!

Flint, Mich.

Yeah! TMT is being recognized by U-M Flint. Stay tuned for more informatoin ...

Philadelphia, Pa.

The Delaware County, Pa., participated in its local Touch-A-Truck event recently -- for the second year in a row. This year, more than 400 people attend. The event promotes truck safety and allow families to get familiar with trucks. Pictured are Danielle James and Dakota Kilgariff with Truckie at a recent touch-a-truck event in West Chester, Pa. Driver Celest Torres (Delaware County, Pa.) is far left.

“Truckie and the truck were a big hit,” wrote Dale Kilgariff, franchisee. “Also we made some great contacts in the community.”

Norfolk, Va.

CEO and President Brig Sorber was recently interviewed on the 700 Club to discuss his Christain journey. Sorber also talked about the importance of charity and the role giving back has played in the company's growth.

Westchester County, N.Y.

The team in NY worked hard to help a local food drive.

Atlanta, Ga.

A big thank-you goes to Tony Barnhart, Atlanta Journal-Constitution columnist, for mentioning the company when discussing an impending move for a coach there.

It's always fun to be a pop culture reference.  

Houston, Texas

Check out our Montgomery County, Texas location ...

The team there has agreed to deliver donated furniture to Interfaith's 'Hand Me Up Shop' at no charge. This value-added service provides an opportunity for individuals to donate, who don't have the means to move large pieces of furniture.