Hollywood/Ft. Lauderdale, Fla.

A thank-you note from a customer who used the Hollywood/Ft. Lauderdale, Fla., franchise ...

Attention:

I would like to take this opportunity after the dust has settled to let you know how pleased we are with the service that was provided during our moving day on Oct. 29th.

I would like to commend your employees for their high level of professionalism and service that they provided. If you have some kind of compensation for your employees, I feel that the following persons should be recognized:

Phillip Warren- who originally came out to coordinate the estimate and organize the move.

The Movers:
Chad-Josh-Richard-and Devlou (not sure if I spelled the last one correctly).

We had used your company once before last year in Ft. Lauderdale, and had been quite pleased with the work and service provided, which by the way was the reason why decided to use your services again, but this time your movers went far and beyond their call of duty. They never said to me, we can't, but yes, we can! Even when they arrived at the new office and were confronted with the difficulty of using a ramp heading downward and small elevators, their professionalism and expertise were impeccable.

It is refreshing to know in this day and age where customer service has fallen to the wayside, that there are still employees and companies that go the extra mile for their customers.

I commend them and your company for the excellent job! Well done! Our recommendation for the use of your services will be extended to others for their moving needs. (By the way, we have another office to move sometime next year in Boca, so we will be calling your company again) Thank you for making a difficult task be totally worry free!

Teresa
Hollywood/Ft. Lauderdale, Fla.