Thursday, June 24, 2010

Minneapolis Southwest, Minn.

The Minneapolis Southwest franchise of TWO MEN AND A TRUCK® recently recieved this letter from a very satisfied customer.

Steve,

In the event you did not speak to the team of movers who worked with us on our move, I wanted to shoot you some quick comments.

• Kevin, Torrey and Neil were wonderful. These guys were easy to talk to, asked great questions, worked quickly, worked safely and appeared to work very well together.

• Kevin (as the lead) was very open with me on several occasions regarding how the move was going, issues he foresaw and periodic updates regarding time and load volume.

• Kevin, Torrey and Neil graciously went about the inconvenient task of shedding their shoes everytime they entered our new home and needed to walk in areas not protected by carpet shield.

• We have unpacked 75% of our items and have yet to come across a scratched or broken item.

• Even though you estimated "a tight fit... into one truck load", these guys did TWO FULL TRUCK LOADS (pack, deliver, unload) and still had to leave items behind. All in less time than you estimated they could do one truck load.

• After delivering the final load, Kevin, Torrey and Neil asked my wife several times if she would like them to move items into different rooms, or reposition furniture, or reorganize any items stacked in the garage for access.

While we provided these guys a monetary tip, we also wanted to notify you and whomever you feel is appropriate that these guys did an excellent job and we want to say "thank you" once again.

Regards,

Rob

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