Des Moines, Iowa

Recently the Des Moines location of TWO MEN AND A TRUCK® was reminded that customer service is important from top to bottom with this thank you letter from an appreciative customer.

Staff,
As concierge for RE/MAX Real Estate Group I had recently interviewed you business to become the primary mover for our office. I was very pleased with all of the answers that LORI TASCHNER provided about your service; after all, the reputation of my office is only as good as the services that I refer. Little did I know that I would become the first test of your services since I had a move coming up of my own.


The estimator that was sent to me was JOE BAUGHMAN. He only further assured me that I was heading in the right direction in choosing your company. Your office than followed up with regular emails with helpful hints of things to do in preparing for a move and reminding me of the additional services and materials you had available if needed. You also called two days prior to the move to confirm.


On moving morning; as with most of my clients, I had been up most of the night and going over every detail of what I might have forgotten. The movers that you sent me:


TERRY FICUS, YACO WILLIAMS and BRYON FRHON set all of my concerns to rest. They had a large box and blankets ready for the large art work that wasn't packed, they addressed every issue I had. They were warm, courteous and professional all of the way through. Upon arriving at the new residence they moved furniture around as many times as I asked; after all, one thinks they know the layout until it's placed and you realize it wasn't exactly what you thought.


All of the people highlighted in this referral I would eagerly look forward to working with again and feel comfortable in referring any of my clientele to. I look forward to a long and pleasurable association with your company.


My Warmest Regards,
Don