Tuesday, September 6, 2011

Charlotte, North Carolina

The TWO MEN AND A TRUCK® location in Charlotte, North Carolina received quite possibly the best thank you letter to date. Two of our movers, Ennis and Jeremiah, set an excellent example of how our front line workers can leave lasting, pleasant impressions on our customers. Good work!

"Dear Two Men and a Truck:

On August 17, 2011, your company moved my husband and me from a condo in
uptown Charlotte to our mountain home in Saluda, North Carolina. We had
a wonderful experience with your moving team, Ennis and Jeremiah. They
were incredibly polite, respectful, professional, and easy to work with. They
made sure that all of our belongings were packed well, and
that everything arrived in good condition. They worked past 10 p.m. that
night to ensure that everything was unloaded and placed in our home
according to our specifications. By the time they left, we felt like they
were our friends. They really went the "extra mile" for us, and we hope that
you let them know for us how much we appreciated their service. They are
excellent employees, and anything your company can do to reward them would
be a good idea. Because of Ennis and Jeremiah, we will wholeheartedly
recommend your company to any of our friends who need to make a move.

Again, thank you for doing such a professional and courteous job. Moving is
never exactly pleasant, but we have to say that because of your excellent
employees, we had the best move we've ever had (and we've moved about 10
times over the past 15 years!). We simply can't say enough positive things
about your employees, Ennis and Jeremiah. Please give them our thanks and
extend our best wishes to each of them."

Very truly yours,
Mary Buchanan & Michael McCallion

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