Jacksonville, Fla.

To whom it may concern:

Mell and Melvin (of the Jacksonville, Fla., location) are the best movers we have ever had - and we've moved dozens of times in the past 40 years. Our most recent move promised to be the toughest of all. We were relocating my parents from one assisted living facility to another. Because of dad's dementia, we couldn't begin packing until the day of the move; because mom had a last-minute doctor's appointment, Mell and Melvin ended up doing all the packing while dad, his nurse, the dog and I talked about "the big yellow house" and the new "bedrooms" dad and mom were moving to. By the time my husband arrived with mom, Mell and Melvin had packed and moved nearly everything to the truck.

When dad asked, "Will they move me next?" We said, "Yes" and Mell and Melvin stopped their packing and loading to make the first of two trips to mom and dad's new home. They moved dad's things into a memory care room and the other things into mom's assisted living room in the same building. Then they drove back to finish the packing and loading at the first location. Getting the job done required two trips between the two facilities, and in spite of the challenges of: (1) broken elevators at the first facility during most of the day, which meant walking about a mile out of the way to get furniture to the truck; (2) having to interrupt packing to make a trip to offload dad's things and then returning to pack and load more; and (3) mom and dad's fluffy, friendly, but barky little white dog giving us orders most of the day, Mell and Melvin never showed any frustration. They remained calm, careful, considerate, and compassionate, hour after hour, completing a move that lasted nearly twice as long as we had estimated.

The split move - one location in the first facility (elevators there) to two in the second facility (both on the first floor; one in a lockdown unit) - was hard enough, but at the end of it, we still had excess furniture and boxes, so we asked Mell and Melvin to move them into a newly contracted storage unit at a third location. No problem for these two supermen who remained sincerely committed to getting the job done; both worked flat out, with no breaks. It was getting dark by the time they finished at the storage facility. Mell and Melvin handled my parents' precious possessions with care and respect. That meant so much to us. Everything arrived in perfect condition. What my husband and I expected to be a very difficult day for our family, both physically and emotionally, was instead a very happy one. We will always remember Mell and Melvin for their kindness. You are fortunate to have such men to represent your company. I have already told the managers of the storage facility and the new assisted living facility about our excellent experience; and I have mentioned your company and Mell and Melvin by name. If anyone ever asks for a referral, you know which company and which men will get the highest praise and best recommendations from us.

Sincere thanks,


Sharon